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DISCLAIMER
Trading Brain 4u is a SEBI registered Research Analyst. We do not promise guaranteed returns, profit-sharing services, or any services not listed on our website. Please act only on our official SMS/communications and always use your own judgement before investing. Investment in securities market is subject to market risks. Read all related documents carefully before investing.       Trading Brain 4u is a SEBI registered Research Analyst. We do not promise guaranteed returns, profit-sharing services, or any services not listed on our website. Please act only on our official SMS/communications and always use your own judgement before investing. Investment in securities market is subject to market risks. Read all related documents carefully before investing.

Escalation Matrix

Grievance escalation process as per SEBI guidelines

Escalation Levels

If you have a grievance or complaint, please follow the escalation matrix below:

1

Level 1 — Customer Support

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Contact our customer support team directly.

  • Email: contact@tradingbrain4u.com
  • Phone: +91-9930113835
  • Hours: Mon–Sat, 9:00 AM – 6:00 PM
Resolution Target: Within 24 hours
2

Level 2 — Compliance Officer

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If Level 1 does not resolve your issue, escalate to the Compliance Officer.

  • Email: contact@tradingbrain4u.com
  • Subject: Attn: Compliance Officer
Resolution Target: Within 3 business days
3

Level 3 — SEBI SCORES

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If your complaint remains unresolved, file it on the SEBI SCORES portal.

SEBI will intervene and ensure resolution
4

Level 4 — Smart ODR Portal

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For online dispute resolution, use the Smart ODR portal.

Online arbitration and conciliation services

Risk Disclaimer: Investment in securities market are subject to market risks. Read all the related documents carefully before investing. Registration granted by SEBI and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.