Refund Policy | Trading Brain 4U — SEBI Registered Research Analyst

This Refund Policy governs the subscription and fee arrangements for research services provided by Trading Brain 4U (SEBI Registration No. INH000009418), a SEBI Registered Research Analyst operating under SEBI (Research Analysts) Regulations, 2014. Please read this policy carefully before subscribing to any of our services.

        Important: Research services are intangible in nature. Once research calls, analysis, or advisory content has been delivered, it cannot be "returned." Refunds are therefore evaluated based on the specific circumstances of each request.
      

1 Subscription & Payment

All subscription fees are to be paid only in the name of Trading Brain 4U via authorised payment channels (UPI, NEFT, RTGS, or payment gateway)
We do not accept payments into any personal or individual bank account
Subscription plans, durations, and fees are communicated clearly before payment
GST at applicable rates is charged on all subscription amounts
A payment receipt / invoice will be shared after successful payment

2 Refund Eligibility

The following table summarises refund eligibility for common scenarios:

Scenario	Refund Eligible?
Duplicate payment made by client	Yes — Full
Payment made but service not yet started	Yes — Full
Technical failure / payment deducted but not confirmed	Yes — Full
Cancellation request within 24 hours of subscription start	Case by Case
Dissatisfied with research calls after delivery	Not Eligible
Loss incurred in trades based on research calls	Not Eligible
Partial period unused at subscription end	Not Eligible
Service discontinued by client mid-subscription	Not Eligible

3 How to Request a Refund

To initiate a refund request, please follow these steps:

Email us at connect@tradingbrain4u.com with subject line: "Refund Request — [Your Name]"
Include your full name, registered mobile number, payment reference / transaction ID, and reason for refund
Attach proof of payment (screenshot or bank statement)
Requests must be raised within 7 calendar days of the issue or payment date

        Requests raised after 7 days from the date of payment may not be considered unless there are exceptional circumstances at our sole discretion.
      

4 Refund Processing Timeline

All valid refund requests are acknowledged within 2 business days
Refund decisions are communicated within 7 business days of receiving the request
Approved refunds are processed within 15–30 business days from the date of approval
Refunds are credited to the original payment source only (same bank account / UPI / card)
Bank processing times may add 2–5 additional working days beyond our processing

5 Non-Refundable Items

The following are explicitly non-refundable under all circumstances:

GST charged on subscription fees
Payment gateway or transaction charges
Research calls, analysis, and reports already delivered
Services consumed in full or in part
Subscription fees paid on promotional or discounted plans

6 Cancellation Policy

There is no automatic cancellation or auto-renewal of subscriptions. Each subscription plan has a fixed duration. If you wish to discontinue:

Inform us by email or phone before your next renewal date
No further charges will be applied after the current subscription period ends
Early cancellation does not entitle you to a refund for unused days

7 Grievance Redressal

If your refund request is not resolved to your satisfaction, you may escalate to:

SEBI Scores Portal: scores.sebi.gov.in
SEBI Toll-Free: 1800 266 7575 / 1800 22 7575
BSE / NSE Investor Services as applicable

        Trading Brain 4U is committed to fair and transparent resolution of all genuine refund disputes. We encourage direct communication first before formal escalation.
      

8 Contact for Refund Queries

Entity: Trading Brain 4U
SEBI Reg. No.: INH000009418
Email: connect@tradingbrain4u.com
Phone: +91-7400041121
Hours: Mon–Sat, 9:00 AM – 6:00 PM IST
Address: Office No. 124, B Wing, 12th Floor, Mittal Tower, Nariman Point, Fort, Mumbai, Maharashtra 400021